We see our role in working with clients as a partnership. Our corporation was founded with the intention to serve smaller utilities and municipalities by providing a high level of service, access to highly qualified senior operations staff, and comprehensive maintenance management techniques that extend the life and value of critical assets. Many of our clients are unable to afford the services of Grade IV or V operators for full-time process management and oversight, a maintenance technician for preventative and corrective maintenance, and an O&M engineer to develop a comprehensive asset management plan. Aquality can provide these services on a part-time basis, helping utilities achieve the service they desire without excessive costs.
Our operations and management philosophy is based on three key components: consistent daily operations and oversight, risk-based preventative and predictive maintenance coupled with root-cause failure analysis, and clear and open communication with our clients and their ratepayers.
Our goals for each of our clients include:
• Greater safety and environmental integrity
• Improved operating performance
• Improved maintenance cost-effectiveness
• Longer asset life, especially for expensive items
• Comprehensive documentation of maintenance requirements of significant assets
• Documentation of maintenance upkeep
• More motivated operations staff with a better understanding of equipment
• Improved teamwork and reduced effects of employee turnover
Effective Company Communication
At Aquality, we recognize that—despite the new and exciting tools available to improve, optimize and extend the life of water treatment systems—violations, equipment failures, and operator errors continue to cost clients and ratepayers in both water quality and expense. The difficulty lies in changing the culture of operations, and convincing operators to change their relationship to the assets they operate and manage. Good communication serves as the vital element to put effective management philosophies into practice, and thus better serve communities.
A variety of factors prevent the wholesale adoption of efficient and effective changes in operations and maintenance strategies across the industry. These factors appear minor, yet they are significant. Communication problem between engineers and operators create misunderstandings and operational snafus. Most importantly, often the abstract design intent and the actuality of daily operation events are not fully understood by either party.
Good communication is at the heart of good client relations. At Aquality, we seek to foster open, clear communication with clients about the state of their assets and their water systems. To ensure our team meets our clients’ needs, it is essential that we listen to our clients and empathize with the challenges they face in today’s strict regulatory environment. By listening to our clients, we can provide them with those services that are most important to them. Some clients prefer full contract operations services, with any additional consulting or troubleshooting that may be required already wrapped into the monthly rate. Other clients prefer to pick and choose which services they need, contracting additional services only if the need arises. Because we listen, we understand that there is no one size fits all solution to the varied challenges facing water and wastewater management.
Client Access to Information
The key to good client communication is providing clients with the information they need to make effective decisions regarding their water and wastewater systems. One problem facing public works directors is lack of access to the information that would help them decide how best to manage their assets. Often, contract operations firms guard the information collect to maintain control of assets. At Aquality, we provide clients access to the inform we collect regarding their utilities. This helps our clients negotiate within restricted budgets to best allocate their resources. In addition to providing our clients copies of state-mandated reporting, we provide weekly updates on the health of the system to catch any potential problems early. We are also increasing client access to information by implementing a Sharepoint networking site to enable our clients direct access to reports and staffing information. Finally, we encourage the use of CMMS programs to gather essential information about assets, maintenance, and manhours. The initial investment in CMMS quickly pays for itself by saving money on asset replacement and staffing.
We don’t hide our costs in complex formulas. We provide clear, reasonable prices and clear documentation of our services. Over the years, it has become more important for clients to understand every aspect of where their money goes. With the economic downturn of 2008, our clients began asking for more options in the way their services were priced and bundled. We listened. We provide a clear breakdown of costs and benefits for all our services. Clients will not find hidden costs in monthly flow charges or additional chemical costs. We provide honest pricing for our services. One more reason we are the clear choice for your needs.
The water cycle is the key to the cycle of life on earth. Without water, we could not survive. It is amazing that of all the water on earth (about 332.5 million cubic miles of water), over 96 percent is saline and not useable for either drinking or irrigation. The remaining 4% is freshwater, but 68 percent is located in ice and glaciers. Thirty percent of freshwater is groudwater, and surface-water sources, like rivers and lakes, make up the remaining 2% of the world’s water. Because of the ease of access, rivers and lakes are the most used water resources, and the most easily polluted.
The balance of water on the Earth remains fairly stable. Water moves through the hydrologic cycle — rain and snow become groundwater, surface water and saltwater, which then evaporates, transpires, or sublimates into water vapor, beginning the process anew. In other words, all water on Earth is essentially recycled water. It is a (mostly) closed system, which makes wise management of this essential resource especially important. Current water policy, including increasingly strict regulations, stems from the need to control pollution and misuse of our water resources. Water management and water utilities are an important part maintaining high quality water resources by reducing localized pollution and returning clean water to the surrounding waterways or groundwater stores.
At Aquality, we believe that we should treat our water resources with care. California has particulary complicated water resource issues. The naturally arid landscape has been reshaped, diverting waterways for agriculture and for use by highly populated cities. The demand for water is damaging lakes, streams, and rivers, and waterways along the coast are seeing an increase in salinity as more water is removed than will be replaced. This makes water conservation an especially important issue for California. Aquality encourages innovative solutions to water conservation, including the use of recycled water for irrigation, and advanced treatment technologies to reduce pollution of fragile systems.
Water pollution is caused by a variety of pollutants, mostly in the form of chemicals discharged either directly or indirectly into water sources without adequate treatment.
Improperly treated sewage is the number one cause of pollution on US beaches, according the Environmental Protection Agency. Storm runoff can cause water overflows, untreated or partially treated sewage leaking into clean waterways. Faulty equipment or failure to follow regulations can cause poorly functioning sewage plants to unintentionally release polluted water that does not meet EPA or government standards. Poorly treated or untreated sewage contains microorganisms that can make humans and other animals ill.
The United States farms the most food than any other country in the world. A lot of this food is crops that farmers control using pesticides, which are mainly chemicals. These pesticides can reach water supplies through illegal dumping, irresponsible use and through agricultural runoff. Not only can pesticides run into streams, rivers, ponds, lakes and the ocean, but pesticides can also get into the groundwater, which roughly half of the people in the United States use for drinking water.
Industrial waste is any bi-product of industrial facilities, such as automotive shops, factories and nuclear plants. This type of water pollution can put products like lead, arsenic and asbestos into drinking and swimming water. The Environmental Protection Agency tests for and regulates the use of these and other harmful pollutants that the various industries in the United States create.
We work to minimize these risks by running your facilities efficiently and within government regulations. We pride ourselves on the quality of our services and our commitment to excellent quality effluent. We carefully monitor plant processes to ensure that we recognize problems before they happen.
Water recycling has been a part of California’s water management picture for more than 100 years. California farmers began recycling water in the 19th century. Today, recycled water use is becoming a more and more important part of best water practices in California. Recycled water can be used for crop and landscape irrigation, industrial processes and cooling. But it can also be used for groundwater aquifer protection, environmental and wetland restoration, wastewater management, toilet flushing and other uses.
Recycled water helps reduce demand for freshwater, allowing for crop and landscape irrigation, safe disposal of treated wastewater, and protection of existing aquifers and groundwater. California’s population continues to grow, increasing the need for wise policy and management decisions. Recycled water facilities help slow the processes that degrade water resources, such as salinization (salt water creeping inland from the ocean), chemical concentration, and groundwater depletion. Recycled water can also help stabilize water supplies by providing reliable water resources. At Aquality, we want to be part of the solution to California’s water issues by encouraging our clients to consider the benefits of recycled water as they plan and upgrade their plants.
Work for Aquality
We are always interested in hiring people focused on water and wastewater as a career, not just a job. We request that members of our team maintain membership in at least one water-related professional organization. Our bonuses and raises are tied to performance and advancement in the field. For more information about currently open positions, please contact us:
9766 Waterman Road, Suite L4
Elk Grove, CA 95624
P:916-544-5120 | F:916-544-5122
Ken Kerri Wastewater Courses(thru Sacramento State University)
Regional Water Quality Control Board (Region 5)